Returns & Exchanges
At NYC CityStore, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Print and Attach Label
Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return parcel.
Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking number until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing